Shipping policy
BudsMart aims to process and dispatch orders within the estimated processing time displayed on the website or communicated during checkout.
Order Processing
Orders are generally processed after successful payment confirmation or confirmation of Cash on Delivery orders, where COD is available.
Orders may take additional time during sales, holidays, weekends, public holidays or periods of unusually high demand.
Delivery
Delivery timelines depend on the delivery location, courier partner and other circumstances.
Estimated delivery dates are indicative and are not guaranteed.
Delivery may be delayed because of:
- Weather conditions
- Natural disasters
- Courier delays
- Incorrect or incomplete address
- Public holidays
- Remote delivery locations
- Operational or logistical issues
Incorrect Address
Customers are responsible for providing a correct and complete shipping address and contact number.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery where applicable.
Shipment Tracking
Where available, tracking information will be provided to the customer after dispatch.
Damaged Package
If the outer package appears visibly damaged or tampered with at the time of delivery, customers are advised to refuse delivery where possible and immediately contact BudsMart with photographs/videos and order details.